FAQ's

Q: How do I know if I have heel lift?
A: The best test to do is to:
1/ Stand with your boots on
2/ Bend your knees so you are in Ski / Snowboard position (yes they are the same, knees bent)
3/ Then 'roll forward' on to your toes so the heels of the boots lift off the ground
IF when you do this your heels (within the boots) move in unison with the boots then everything is fine.
IF when you do this your foot (within the boots) moves more than the boots, then you are getting heel lift.
Try some SHL™ in your boots to get the heel hold back again.

Q: I put SHL™ in my boots and now my heel feels squashed.
A: Sometimes SHL™ pads will put pressure around the Achilles tendon and it may feel pinched. This is normal and should become comfortable after 5 minutes of boot wear as the SHL™ and boot liner adjust. If this does not happen then please make sure that positioning of the pads is correct using the finger fit method.

Q: I still get heel lift even after putting in SHL™.
A: You should have much less heel lift now than you did before you put in SHL™. Try also wearing thicker socks but if this is not enough you might require a Volume Reducer. If all this fails your boots are maybe just too big.

Q: How long does SHL™ last for?
A: Simply put SHL™ should last for at least a weeks skiing or boarding. But could last for many more weeks. It depends mostly on how much you remove your liners. The foam itself is very resilient to damp but the shape and stickyness will be compromised if the liners are removed alot and care isn't taken when replacing them.

Q: Why does SHL™ have indents and shapes in them after I have fitted them and worn them?
A: This is because the foam has adapted itself to the shape of its surroundings. This is how they become more comfortable after fitting. So don't worry, they are supposed to do that! It does mean that you can't really move them between boots.

Q: Will SHL™ fit into B2 rated mounatineering boots?
A: Unfortunately not. SHL™ will only fit into B3 rated plastic Mountaineering boots with removeable liners. The SHL™ pads need to fit between the liners and an outer shell.

Q: Will SHL™ fit Burton snowboarding boots with J-Bars fitted?
A: Yes they will. Just make sure that when returning liners back into the shells (outer boot) that everything is in the right place.

Q: Can I use SHL™ with Heel Raise
A: Yes you can. We recommend that you put the SHL™ onto your liners and try the boots. If you are still getting some movement then add the heel raises (without sticking them in, so you can take them out again if you don't want to use them) and see if it is better.

Q: Can I use SHL™ with Heel Raise and a Volume Reducer
A: Yes you can. We recommend that you put the SHL™ onto your liners and try the boots. If you are still getting some movement then add the heel raises (without sticking them in, so you can take them out again if you don't want to use them) and see if it is better. But if your original issue was with movement in the whole foot then put the Volume Reducers in first, then SHL™ and lastly the Heel Raises. If you are unsure then please email us.